A Week Ahead at the RGC

December 6, 2017


Dear Members,

Tis this season here at the RGC! Before I get into the specifics for all the amazing holidays events we have coming up, I wanted to remind everyone that the next Open House for the Redevelopment Project will take place this upcoming Monday, December 11, in the Member Services Lobby. Facilitated by Kennedy Architecture and RC Strategies+PERC, this session serves as an opportunity for Members to provide their feedback as it relates to design and structure, rather than financing or operations. I, along with other Senior Leadership and Members of your Redevelopment Committee, will be onsite as well to receive your feedback. If you are not available for our next Open House, we strongly encourage you to take some time and provide your feedback through the online survey, which you can find on our website. I hope to see many of you there!
 
Coming up this Friday is our annual Ladies’ Christmas Luncheon. During this year’s luncheon, we will be collecting donations for the WIN House—a safe place that provides emergency services for women and children fleeing domestic abuse. For those planning to attend, some of our amazing Sales & Marketing Team will be there to get into the holiday spirit alongside of you.
 
This weekend we are hosting two seatings of our Brunch with Santa! The first seating has sold out, but we still have spots available for the 12:30pm seating. Join Mr. and Mrs. Claus for a delicious Christmas brunch full of laughter and fun. Register through Member Services today before all the spots are sold. On Sunday, December 10 and December 17, we have our public Dickens Holiday Brunches. We still have some room at our December 10 brunch, and our December 17 brunch is quite full, but there is a bit of wiggle room. For more information about any of our holiday events, please contact Member Services. As well, save the date for our annual Family New Year’s Eve party here at the Club! Similar to past years, there will be dinner, dancing, and the classic 8pm “ball drop”. Ring in the New Year with loved ones and fellow Members here at the RGC. Registration is available through Member Services.
 
As fall programming wraps up, we move into the winter season with a few exciting performances. Students in both our Figure Skating programs and Gymnastics programs have been working very hard with their coaches on routines to show their parents. The RGC Skating Club Christmas Ice Show will occur on Friday, December 15 from 6-6:45pm with performances by Junior Members registered in CanSkate, Junior Academy, STARSkate, and Junior/Intermediate/Senior Competitive Skaters. Our annual Gymnastics Christmas Show will be held on December 16 at 3pm in the Fitness Studio. Come check out our little gymnasts and dancers! All Members are welcome.
 
As many of you know, our Staff work very hard to make your experience at the Club the best it can be. Whether it is the Coaches leading private lessons, our Servers remembering your lunch order, or the Housekeeping Staff who ensure you have fresh towels after your workout, our Staff has your best interests in mind. As such, I like to make sure that we also take the time to celebrate our Staff and their hard work. We will be hosting two events for the Staff here at the Club that I would like for you all to be aware of. On December 22 from 5-7pm we will be having a Family Day at the RGC for our Staff. Staff and their immediate families will have the chance to “experience the RGC”, wherein we will have a party in The Alley with food and treats, and Staff will have the chance to utilize both the pool and ice rink outside of allocated program times. Members will still be able to utilize the pool and ice as well, but I think this is a great opportunity for our Staff to get to know the Members better. Following the holiday season, we will be hosting our annual Staff Party on January 20. Similar to past years’ events, the Club will close early to allow our Staff to prepare for their big night. For more information about either of these events, please contact my EA, Molly.
 
Speaking of Staff, starting January 1, 2018, we will be implementing a new Employee Recognition program, in which our Staff members are eligible to receive awards and perks in three categories:

  1. Platinum Service Award - for Members to nominate Employees 
  2. Ripple Effect Award -  for Employees to nominate co-workers        
  3. Standing Ovation Award - for Supervisors to nominate their Employees   

 
If you see an Employee going above and beyond whom you would like to recognize, please connect with our Director of HR, Carol Warne, about the nomination process or fill one of the forms that will soon be available outside our HR Offices.
 
Last but not least, I wanted to update you on recent Board of Director activities. During the November 13 AGM, three Members joined our Board of Directors, while two other Members’ terms came to an end. I want to thank Ms. Merle Taylor and Ms. Sharon Ryan for the countless hours they volunteered with our Board of Directors and Board Committees. I’d like to again welcome Ms. Sherry Robertson, Mr. Steven Graham, and Mr. Brendan Storey who have all joined the Board for their first terms as Directors. Mr. Warren Jones also kindly agreed to rejoin the Board for another term and Mr. Jake Burlet will now serve as Past Chair. During our November 29 Board of Directors meeting, the Officers of the Board were appointed. I am happy to announce that Mr. Ross Swanson will serve a two-year term as Chair for the Board of Directors with support from Ms. Sandi Wright as Secretary, and Mr. John Patterson as Club Treasurer. In addition to their roles as Directors on the Board, Ms. Sherry Robertson was appointed Chair of the Sectional Liaison Committee, Mr. John Patterson was appointed Chair of the Finance and Audit Committee, Mr. Jake Burlet was appointed Chair of the Governance Committee, and Mr. Warren Jones was appointed Chair of the Membership Committee. Thank you to all our past Committee Chairs for all your work!
 
Whether I see you this weekend at one of the two brunches (I will be attending Brunch with Santa, but you may not recognize me… Ho Ho Ho) or around the Club, I wish you and yours a happy holiday season! Have a great week.

Sincerely,
Dustin McAvoy
CEO



Comments or Suggestions? 

Contact us at comments@royalglenora.com! We would love to hear from you.
 
Main Contacts
Dustin McAvoy
CEO
780.482.0386
 
Molly Staley
Executive Assistant to the CEO
780.482.0506
 
Lenora Daniel
Member Relations Manager
780.482.0379
 
Jocelyn Morrison
Playroom
780.482.0382
 
Elizabeth Kendall (maternity leave)
Director of Sales & Marketing
780.482.0389
 
James Duck
Director of Facility Operations
780.482.0380
 
Sean Gillen
Director of Recreation
780.482.0388
 
Steve Buzak
Director of F&B/Exec. Chef
780.482.0398
 
Mitzi Beaubien
Director of Finance
780.482.0378
 
Carol Warne
Director of HR
780.482.9645
 
Cynthia Osepchuk
Catering Sales & Events Manager
780.482.0393
Nicole Bertram
Marketing & Communications Coordinator
780.482.2371 ext. 458