Member Services Represenative | full-time

About the Royal Glenora Club:
The Royal Glenora Club is the family-oriented athletic and social club that people want to be a part of for life. We offer a complete approach to sports and wellness in addition to providing a lifestyle that no other club can match. Life is richer at the Royal Glenora Club — join us and find your life enriched.
In 1961, three clubs—the Glenora Skating and Tennis Club, the Braemar Badminton Club, and the Royal Curling Club—joined together to become the Royal Glenora Club (RGC). Since then, we have been dedicated to enriching our Members' lives. RGC is situated in the North Saskatchewan River valley, easily accessible from anywhere in Edmonton. Inside you will find a safe family environment, a welcoming community atmosphere, and a level of personalized service that can only be found in a private club. We offer a wide range of programs and activities. Our thriving recreational and competitive athletics include fitness, skating, racquet sports, aquatics, and gymnastics for Members of all ages. A number of our Members have even gone on to compete in World Championships and the Olympics. After a workout, Members can relax in the whirlpool or hot tubs, or book an appointment with our massage specialists for a deeper level of relaxation. Other Member services include locker registration, laundry service, child care, and access to any of our affiliate clubs while travelling in North America or overseas. Family brunch, business lunches, dinner with friends, or after-work drinks can be enjoyed in one of our dining rooms, on our indoor atrium pool patio, or on our front terrace overlooking the river during the warmer months. Members and members of the public can also host weddings and events in one of our many banquet rooms, with catering provided in-house. Our full social calendar helps Members to form relationships and build a sense of belonging through athletic tournaments, social events, and Clubs within the Club. Community, relaxation, and a healthier lifestyle for the whole family—RGC has it all.
At RGC, we pride ourselves on having the best private club staff. Our staff members want to be here because we cultivate an environment in which everyone is treated with respect and friendliness, and where there is a sense of pride in the facility. Our Employees are skilled service providers who embody our Core Values. We aspire to these values every day; they are what help us continue to do better and be better Employees. Accountability: we are willing to accept responsibility for our own actions and decisions. Performance: we strive to do our best every day. Collaboration: we work together to make RGC the best it can be. Respect: we understand that everyone we see at RGC is worthy of respect and treat them accordingly. Progressive Thinking: we embrace change, and challenge and encourage each other to bring new and modern ideas. Integrity: we adhere to a code of being honest, open, and fair in all dealings. Agility: we are resourceful and able to move quickly.
Job Summary:
Reporting directly to the Member Services Supervisor, the full-time Member Services Representative position will be the primary point of contact as members and guests enter the Club.

Job Responsibilities include but are not limited to:
  • Acts as the central source of information for members and guests regarding Club activity.
  • Assists with program registrations, cancellations, club services and court bookings.
  • Sells and stock pro-shop items and assists members with racquet services.
  • Assists with inter-departmental communication.
  • Ensures the integrity of the club through security software.
  • Posts and files all charges to member accounts.
  • Uses proper telephone etiquette and direct calls/inquiries to the appropriate departments.
  • Uses proper mail, package, and message handling procedures.
  • Handles complaints, provide appropriate solutions and alternatives within a timely manner.
  • Attends meetings, as required.
  • Reports any unusual occurrences or requests to the Member Services Supervisor or Member Relations Manager.
  • Knows all safety and emergency procedures, including but not limited to accident prevention policies.
  • Other duties and responsibilities, as required.
Job Qualifications:
  • High school graduate or equivalent;
  • Minimum 1 year customer service experience;
  • Excellent oral and written communication skills;
  • Excellent organizational, interpersonal, and administration skills;
  • Proficient or familiar with computerized systems;
  • Ability and desire to thrive in a challenging, fast paced work environment;
  • Present a high degree of professional work ethic and image;
  • Ability to multi-task, prioritize, and manage time effectively;
  • Ability to be a team-player, motivated, and flexible with working hours; and
  • Available to work days, evenings and nights shift any day of the week including weekends and holidays.
To Apply:
Forward your resume and cover letter, highlighting your qualifications relevant to this position, and using “Member Services Representative” as the subject line to:

No telephone calls please. Only candidates selected for an interview will be contacted. Royal Glenora Club provides equal opportunity in employment and encourages applications from all qualified persons.